We endeavor to process your order as quickly as possible with great care and diligence, although complaints can still arise for various reasons. Should these arise, we will do everything we can to resolve them quickly and easily. Please help us with this and please note the following points:
We always deliver with our forwarding agent or well-known parcel senders. Please note the following points:
In the presence of the driver, check the packaging and, if possible, the contents for damage.
If you receive the delivery and notice obvious transport damage, please refuse acceptance. The shipment will then be returned to us as undeliverable.
In the event of any damage, please fill out the stored complaint form and send it to the following address, together with detailed photos of the items to be complained about: firstname.lastname@example.org
Returns of rejected goods must be coordinated with us. We organize the transport and initially bear the costs incurred. The complained article must be packed in the original packaging for return transport so that it is unbreakable and safe for transport. A possible credit can only be issued after receipt and inspection by our complaints department.
Please understand that we cannot recognize unjustified complaints and do not issue credit notes for them. This also applies to goods that have already been marked, labeled, used or returned without their original packaging.
Unjustifiably complained goods that have been returned to us will be delivered to you again after consultation.
We have to invoice you for the processing and transport costs incurred. Never send unfree parcels back to us, they will not be accepted.
Please also note the following points:
Please compare the delivered quantity with the calculated quantity
Please compare the invoice with the order
Forms for returns:
You will find a return form as a PDF download under the link below.